Third Case study: Centralized Chatbot with Azure open AI

Third Case study: Centralized Chatbot with Azure open AI

Today, we’re proud to share a further third case study of Pratham Software GmbH. It is about “A Centralized Chatbot with Azure OpenAI”. Indeed a powerful AI solution for a global freight service platform.

Case Study Details of Centralized Chatbot with Azure open AI

About the Client:
Our customer operates a freight service platform catering to businesses worldwide through a franchise and distributor model. Consequently they manage a large volume of support inquiries and requests via online tickets which are handled by a team of support analysts in their CRM platform.

Business Need:
The customer needed a centralized solution to consolidate support-related information from multiple sources to provide users with accurate, efficient responses. The goal was to streamline access to information, reduce response times, and elevate the customer support experience.

Solution:
To address these challenges, we implemented a Centralized Chatbot solution using Azure OpenAI’s Bring Your Own Data (BYOD) chat feature. This solution works very well because it consolidates all information sources—FAQs, articles, and guides into a central search index. We used Azure AI Search and Azure’s pre-built functionalities for information retrieval so that the chatbot could efficiently generate accurate responses, streamlining support and improving user experience.

The solution of a Centralized Chatbot with Azure open AI was realized using Azure OpenAI Chat BYOD, Azure AI Search, Azure AI Services, and developed with Python Quart and React JS.

Results:

  1. We reduced support tickets by 30% and allowed the support team to focus on more complex queries.
  2. We also improved scalability of support operation. Consequntly it became easier to handle growing customer needs.
  3. We achived enhanced customer experience and provided faster and more accurate responses to inquiries.

Whether you’re looking to automate processes, analyze large datasets, or enhance decision-making through AI, Pratham Software GmbH is here to support your journey with our tailor-made solutions.

Stay tuned as we continue to showcase more AI case studies, demonstrating how our innovative solutions are driving efficiency and success across industries. Please study our case study 1 about Automatic Sampling of BIM Description and case study 2 about Loan Default Early Warning

Ready to harness the power of AI for your business? 💡 Contact us today to explore how Pratham Software GmbH can be your trusted partner in AI transformation.

Pratham Software GmbH

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